Client and stakeholder engagement

Our focus on collaboration with clients, partners and stakeholders around the world is critical to our success.

Listening to our clients

We work with clients of all sizes, from small companies to large multinationals, applying our scientific expertise to their challenges and opportunities to help them grow and succeed. Here is just a glimpse of what our clients think about working with us.

The work performed was outstanding. It provided us with science and insight so that we can better make our business decisions. We are certainly happy to further collaborate with CSIRO and strongly recommend CSIRO to others.

— Lihiulab Energy Technology Co Ltd

Very satisfactory project execution. Sound technical and valuable advice. A previous project had led to us wanting to work with CSIRO again and this was a perfect opportunity, hopefully there is more to come.

— Orbital Australia Pty Ltd

Outstanding support and professional approach and personal understanding with CSIRO research partner. University of New South Wales CSIRO’s involvement in the project provides science credibility to project outcomes

— Australian Bureau of Agricultural and Resource Economics & Sciences (ABARES)

CSIRO is also a very trustworthy and reliable agency to work with – being able to say that our testing was conducted by a reputable organisation helps in the credibility of what we claim

— Aspen Nutritionals Australia Pty Ltd

CSIRO is client focused. They are always willing to assist in solving problems that arise during testing and offer very useful advice on test procedures.

— Yuanda Australia Pty Ltd

Great partnership through constant engagement and communication.

— The Boeing Company Inc

The quality of the project work is excellent and relevant.

— Diving Australia Inc

CSIRO were able to provide expert knowledge and advice to ensure the success of the project.

— YBE (2) Pty Ltd

Good technical know-how. Robust project management capabilities. Customer focused.

— Petronas Carigali Sdn Bhd

Unique technical expertise.

— Hamersley Iron Ore Pty Ltd

Staff from CSIRO are very cooperative and give us tremendous support which is out of our expectation.

— Orica Australia Pty Ltd

Work was done on time, on budget, technically all correct. Happy customer!

— Apelon Inc

Experience is probably the most important asset in my mind – it means that R&D projects are efficient in terms of not reinventing the wheel simply to bring the research providers up to speed, and that appropriate research methodology is recommended and employed from day one.

— Wool Industry Research Limited

Pragmatic research backed by sound evidence, good practice and transparent methodology.

— GLNG Operations Pty Ltd

Stakeholder engagement

We continue to build and maintain strong relationships with our customers, partners and other stakeholders crucial to our success. 

Industry collaboration

We work with some of Australia’s and the world’s leading organisations, including through major strategic alliances with General Electric, Boeing, Orica and Petronas. In 2013–14 we increased the value of our engagement with industry by ten per cent, with most of this growth coming from Australian private sector companies. We work with approximately 2250 industry clients, including 500 major Australian companies, more than 1200 Australian SMEs and more than 400 overseas corporations.

In 2013–14, we expanded existing research alliances in the gas sector. For example, Shell joined as an industry partner to the Western Australia Energy Research Alliance, which brings together CSIRO, Curtin University and the University of Western Australia. Other existing industry partnerships include Woodside Energy Ltd, Chevron Australia Pty Ltd and CGGVeritas. See Customer satisfaction and engagement section in Program 1, National Research Flagships.

Cooperative Research Centres (CRCs)

We engage in CRCs to build critical mass in research that tackle clearly articulated major challenges for end-users. We remain the largest single participant in the CRC program. Throughout the life of the program, over 200 CRCs have been established with 40 operating in 2013–14. CSIRO has participated in 139 CRCs and during the 2013–14 reporting period contributed to 20. Our direct contribution to CRCs in 2013–14 was $11.5 million.

Government engagement

Throughout 2013–14, we had regular meetings with Ministers, parliamentarians and senior staff from relevant government departments to listen to their needs, share our research activities, and provide scientific information and advice to inform policy development and program implementation and evaluation. This included contributing to the development of the White Papers on Energy, Northern Australia and Agriculture. Our staff also participated on the Australian Research Committee.

CSIRO made ten submissions to Federal Parliamentary inquiries and our staff attended seven hearings to provide further evidence. We also held two ‘Science for Breakfast’ briefings at Parliament House for parliamentarians and their staff. Briefings covered natural disasters (October 2013) and the Future of Manufacturing (March 2014).

University collaboration

We partner with universities to complement our science capability and accelerate impact delivery. In 2013, we undertook various collaborations with 37 of the 39 universities across Australia to conduct research projects, co-author research publications, undertake joint supervision of students and/or support adjunct appointments. Specifically in 2013–14, a number of major projects with Australian universities commenced. These included:

  • With Deakin University we officially opened the new Biosecure Immunology Laboratory, located at the Australian Animal Health Laboratory (AAHL) in Geelong.
  • With Monash University we formed the CSIRO–Monash Superannuation Research Cluster to address some of the big challenges in managing Australia’s multi-billion dollar superannuation system.
  • With multiple universities, we launched the Wealth from Waste Cluster. It focuses on ‘mining’ above ground resources – the metals contained in collections of discarded manufactured products and consumer goods. Partner universities include: The University of Technology Sydney, Monash University, The University of Queensland, Swinburne University of Technology and Yale University (USA).

International collaboration

Our international engagement provides economic, social and environmental benefits to the nation. Our connections with international universities and research institutes link us in to the 97 per cent of research that happens outside Australia and allow access to essential data and expertise. By partnering with SMEs and major global companies such as Boeing and Bayer, we provide opportunities for Australian industry to join global value chains. Our science supports Australian foreign policy and trade agendas, including poverty alleviation and improving market access for Australian exporters and trading partners, particularly in Asia.

We continue to grow our international activities and their impact. For more information about our collaborations, alliances and partnerships with our global peers see our Operational Plan implementation  and our global impact sections.

Indigenous Engament Strategy

Our Office of Indigenous Engagement continued to implement our CSIRO Indigenous Engagement Strategy. As a result, we now have 69 Indigenous employees within CSIRO – an increase of 16 on 2012–13. Of these, there are 16 cadets, 17 trainees, three PhDs, and one Postdoctoral researcher.

We engage Indigenous Australians across a broad range of areas, such as marine science, microbiology, environmental science, human resources, property services, astronomy and space science, information management and technology, forestry, mining, cotton, high performance crops, horticulture and aquaculture – to name but a few. In this way, Indigenous Australians are contributing to the science impact and research of CSIRO and to the productivity and sustainability of Australian industry.

CSIRO has Indigenous representation on high-level advisory committees such as the Minerals Resources Advisory Council, CSIRO Human Research Ethics Committee and the newly-formed Indigenous Strategic Advisory Council.

More than 400 staff across research, support and leadership areas, have now participated in the ‘Seeing through both eyes’ program – an interactive course aimed at increasing cultural understanding and Indigenous awareness. This year sessions were held in Perth, Sydney, Adelaide, Brisbane and Canberra. The program has been effective in opening up more cadetships, traineeships and employment positions, by encouraging participants to think about how they might contribute to achieving Indigenous employment targets in their respective business units.

This year saw the inaugural Deadly Scientist of the Year Award presented to ethno-botanist Gerry Turpin. CSIRO initiated this award as part of the prestigious Indigenous Deadly Awards, a national Indigenous competition promoting excellence in the arts, health, community development, and now science.

For information on our engagement with the general public see Program 3, Science Outreach.


Have an enquiry about this page?

Contact us