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CSIRO welcomes feedback on its performance, including complaints.
CSIRO is committed to providing a high level of service and to conducting its activities ethically and with integrity. This commitment is reflected in our Service Charter and Code of Conduct.
We welcome feedback on our performance, including complaints. Complaints can assist CSIRO to evaluate and improve its services. They can be in relation to any number of matters and may include the actions and conduct of staff.
In making a complaint it will help if you could explain:
CSIRO will acknowledge your complaint and seek to resolve the matter in a timely manner.
Your complaint and your personal information will be kept confidential and will only be disclosed to staff within CSIRO who have a need to know about the complaint for the purposes of responding to you or taking appropriate action.
If you make an anonymous complaint we may not be able to conduct a full investigation of your complaint or be able to refer the matter to the appropriate area.
Reports or allegations of misconduct by CSIRO or a staff member, including fraudulent activity must be in writing with the exception of disclosures by ‘Public Officials’ through the CSIRO Public Interest Disclosure Scheme which may be written or oral.
Please mark all correspondence ‘Confidential’.
Reports or allegations of possible misconduct will be investigated through CSIRO’s misconduct, fraud control or Public Interest Disclosure Scheme processes, or referred to an external body such as the Police, where necessary.
All complaints involving the conduct or reputation of a staff member will be handled confidentially and in a manner that provides procedural fairness to all involved.
If you have been dealing with CSIRO about a matter and there is a minor problem we suggest you contact the staff member or manager involved to see if it may be resolved informally.
If this is not possible for any reason please consider one of the following options.
General complaints include but are not limited to complaints or feedback about:
A general complaint is not commentary or opinions on CSIRO’s science or policy position.
For general complaints contact CSIRO Enquiries. CSIRO Enquiries will contact the relevant area in CSIRO who will acknowledge and respond to your complaint.
Where a complaint involves a report or allegation about a possible breach of the CSIRO Code of Conduct (which includes breaches of the law and Government regulations) by CSIRO or a staff member, CSIRO Enquiries will refer the matter to be dealt with through CSIRO’s misconduct process, or CSIRO’s Public Interest Disclosure Scheme, or by Fraud Control.
For advice on how to make a complaint about possible misconduct contact CSIRO Enquiries.
To submit a complaint about possible misconduct in writing email: firstname.lastname@example.org. Emails to email@example.com will go directly to staff appointed by CSIRO to receive complaints about possible misconduct.
The terms misconduct and fraud are defined below.
CSIRO has a Public Interest Disclosure Scheme for ‘Public Officials’ to report information that they believe on reasonable grounds tends to show ‘disclosable conduct’ by CSIRO.
The CSIRO Public Interest Disclosure Scheme is open to current and former CSIRO staff members and certain people affiliated with CSIRO as well as staff of CSIRO contracted and subcontracted service providers who are providing goods and services to CSIRO.
The Scheme is not open to the general public.
The types of ‘disclosable conduct’ that may be reported include conduct which contravenes a law; is corrupt; constitutes maladministration or wastage of public money; an abuse of public trust or position; or endangers health, safety and the environment; and possible misconduct in relation to scientific research, analysis or advice.
For complaints about the CSIRO Freedom of Information process or Privacy matters contact firstname.lastname@example.org.
Information on the CSIRO Freedom of Information process and your rights is available.
You can also visit the Office of the Australian Information Commissioner (OAIC) website for more information on Freedom of Information and Privacy.
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Last updated: Last updated: 27 February 2015
Printed from: How to make a complaint about CSIRO (http://csiroaucd1-cdc.it.csiro.au/en/Contact/Complaints)