16 September 2014

Australian museums must innovate or risk becoming 'digital dinosaurs'

Australia’s cultural institutions risk losing their relevance if they don’t increase their use of digital technologies and services, new research has shown.

Released today by CSIRO, an analysis of Australia's galleries, libraries, archives and museums (or GLAM industry) has revealed that digital innovation in the sector is inconsistent and isolated. The report provides a roadmap for the industry in order for it to maximise the potential of the digital economy.

With Australia's rapid uptake of online and mobile platforms, people are now choosing to access and share information in very different ways.

According to Dr Michael Bruenig, Acting Director of CSIRO’s Digital Productivity Flagship, many of Australia’s cultural institutions have not kept pace with this change.

"The report identified that only a few organisations have made fundamental changes to their operations that would allow them to place digital services at their core, rather than as an 'add-on' activity," he said.

The few cultural institutions that are embracing digital technology are reaping the benefits.

"For example, it is now possible to visit the National Museum virtually via a guided robot. This innovation means school students in regional Australia are able explore exhibits and engage with the museum, when they otherwise would not have the opportunity to," Dr Bruenig said.

The report also showed that Australia is falling behind international best-practice in digitising over 100 million artworks, books and audio-visual items. According to Dr Bruenig, this slow progress means we risk losing public visibility of cultural and heritage material of significance.

"The way Australia’s collections are managed varies considerably. Some progressive institutions have collections that are fully digitised and can be accessed virtually over the web. However unfortunately some of Australia’s collections are still managed through log books and card indices," he said.

The report outlines several recommendations that would allow the GLAM industry to take full advantage of digital technology. These include:

  • shifting to open access models and greater collaboration with the public
  • exploring new approaches to copyright management that stimulates creativity and supports creators
  • sharing skills, standards and approaches to digitisation building on aggregation initiatives like Trove and the Atlas of Living Australia
  • standardising preservation of ‘born digital’ material to avoid losing access to digital heritage
  • sharing capability, storage and networks between organisations in the sector, exploiting the potential of AARNet and the NBN for collection and collaboration.

According to Dr Bruenig, by adopting these recommendations and building on some innovative examples in the sector, Australia's GLAM industry will be in a position to embrace digital, rather than be engulfed by it.

The report, conducted in partnership with the Smart Services CRC, is based on consultation with representatives from state, national and local galleries, libraries, archives and museums, researchers and international experts.

Additional resources


  • One of the robots that roam the halls of the National Museum of Australia Download image

    These robots roam the halls of the National Museum of Australia © © National Museum of Australia, All Rights Reserved.

  • Two which robots roam the halls of the National Museum of Australia Download image

    These robots roam the halls of the National Museum of Australia. © © National Museum of Australia, All Rights Reserved.


  • Ms Crystal Ladiges

    Executive Manager Communication · Communications

    • Phone:
      • +61 3 9545 2982
      • +61 477 336 854 (Mobile)

    Email: Crystal.Ladiges@csiro.au

  • Dr Michael Bruenig

    Director, Digital Productivity Flagship · Digital Productivity

    • Phone:
      • +61 7 3327 4431
      • +61 407 607 705 (Mobile)

    Email: Michael.Bruenig@csiro.au

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