Businesses in the service sector can improve their efficency and understand their customers better by working with CSIRO.
Government and Commercial Services
CSIRO's Government and Commercial Services team is helping the services sector better understand their business, customers and competitors to make more informed decisions about how they operate and deliver services.
9 November 2012 | Updated 29 November 2012
The services sector is Australia's largest employer and a major driver of growth, employing more than 9 million Australians (around 86 per cent of the Australian workforce) and contributing to 67 percent of Australia's gross domestic product (GDP).
Science, technology, engineering, mathematics and other quantitative sciences have a vital role to play in the innovation and growth of the services sector but are often invisible to customers.
CSIRO is responding to this growth in the services sector by dedicating our expertise and resources to transform Australian services and service delivery through cutting-edge research and development, with the aim of providing better outcomes for business, customers and the community.
CSIRO's research helps businesses in the services sector better understand their business, their customers and competitors so they can make reliable, productive, informed decisions about the way they operate and deliver services.
Looking at services through a science lens, can deliver benefit to business, industry and government including gains in profitability, operational efficiency, business competitiveness, and export growth potential.
Capability and experience
"CSIRO is working in Services Research for two reasons, firstly, improving productivity and job creation in the Services sector is a national challenge and secondly it is a good complement to all of our other activities at CSIRO."
Mr Alan Dormer, Service Science Research Leader, CSIRO
CSIRO has the largest Services Science research team in Australia, employing over 60 researchers across Australia with 500 years of combined scientific expertise.
Our key advantage as a large research organisation is that we can deal with research projects of any size from small consulting projects through to multimillion dollar research alliances.
We can also can draw together multidisciplinary teams, from the thousands of research scientists at CSIRO and bring world-class expertise from fields including information and communication technologies (ICT), mathematical sciences, economics and social sciences to meet the needs of the services sector.
CSIRO's Services Science researchers are currently addressing challenging service problems across many public and private industries including:
Our clients range from small and medium enterprise to large multi-national corporations and we hope to expand the scope of our research as we explore new services science challenges.
We are also interested in forming new research alliances with industry sectors to help solve challenges specific to their needs.
Read more about our work with past and present customers:
Find out more about CSIRO’s capability in Services science.