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Our suite of software tools can track important information on social media, in order to assist organisations in both the public and private sectors.
Social media is a rich and valuable source of information about customer experiences, opinions and even emerging disasters.
It is a space where customers report their experiences, and being aware of these discussions can help governments and businesses tailor services to the needs of their customers. Social media can also give disaster managers and emergency response agencies real-time awareness of developing situations.
But with 13.5 million Facebook accounts and over 2.7 million Twitter accounts in Australia, monitoring and analysing posts can be very resource intensive. Often it can be like looking for a needle in a haystack.
We have developed a suite of software tools that support social media monitoring and analysis. These technologies draw on our skills in:
We’re developing these tools further with input from innovators in the government sector. Government organisations (federal, state and local) are invited to use these advanced social media tools and work together with other leading organisations to benefit from social media.
We’ve developed a tool called ‘We Feel’ to see if social media can accurately map our emotions and help us better understand mental health.
Our Emergency Situation Awareness (ESA) software detects unusual behaviour on Twitter and quickly alerts the user when a disaster event is being broadcast.
Our social media monitoring tool Vizie is transforming the way government agencies listen to, understand and respond to customer feedback from social media.
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We partner with small and large companies, government and industry in Australia and around the world.
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Last updated: Last updated: 4 March 2015
Printed from: About Australia's Marine National Facility (http://csiroaucd1-cdc.it.csiro.au/en/Research/Facilities/Marine-National-Facility/About-MNF)