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CSIRO helps create next generation e-Government services

Reference: 07/115

The CSIRO ICT Centre and the Australian Government Information Management Office (AGIMO) have announced a collaboration which will explore advanced delivery models for citizen-centric online services.

27 June 2007

The Hon Gary Nairn, Special Minister for State, and Minister responsible for AGIMO, said that this is a significant early step towards delivering on the Australian Government Online Service Point (AGOSP) initiative.

“The AGOSP initiative will usher in a new era of responsive government services,” Mr Nairn said.

“AGOSP will enhance the Australia.gov.au website to provide simple, convenient access to government information and services for individuals.”

Director of the CSIRO ICT Centre, Dr Alex Zelinsky said that current service delivery models do not take into account the tasks a person is trying to accomplish or the context in which they are working.

“AGOSP will be delivered over fours years (from July 2007) with the first major release scheduled for December 2008 and a second major release in December 2010.”

“To deliver a service that meets a citizen’s needs and expectations, the system has to capture and adapt to these important inputs and that is what CSIRO will contribute to AGOSP,” Dr Zelinsky said

“Our expertise in search, information delivery, privacy and networked web services will allow us to make significant contributions to this complex project to imagine and build the future services that Australians will use to interact with their Government.

“Australians are increasingly turning to online transactional services to conduct their day-to-day affairs. CSIRO’s goal is to contribute to developing e-services for Government that are easy to use, meet the real needs of people and ensure security and privacy.”

AGOSP will be delivered over fours years (from July 2007) with the first major release scheduled for December 2008 and a second major release in December 2010.

The partnership follows a previous successful collaboration between CSIRO and AGIMO to develop the first whole-of-government search service at Australia.gov.au.

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