Appendix 1: Service Charter
CSIRO’s Service Charter describes the standards of service we aim to deliver to our customers and our commitment to ensuring that these standards are maintained. 
In summary:
•	we believe our customers and partners are essential to our success 
•	we maintain relevance in our work through input from the public, government, industry and the research community 
•	we communicate with our customers in a courteous, helpful and professional manner 
•	we respect our customers’ confidentiality 
•	we evaluate our services to ensure the highest standards.
Our full Service Charter is available on our website: www.csiro.au/servicecharter
CSIRO welcomes your feedback on our performance. Please contact the CSIRO officer with whom you have been dealing or CSIRO Enquiries who can direct your feedback to the relevant person. 
CSIRO Enquiries 
Private Bag 10, Clayton South, VIC 3169
t	1300 363 400
f	+61 3 9545 2175	
e	enquiries@csiro.au	

Appendix 2: Administrative law
Freedom of information
The Freedom of Information Act 1982 (FOI Act) provides the public with a general right of access to documents held by Australian Government agencies including CSIRO. The general right is limited by exceptions to protect essential public interests or the privacy or business affairs of those who give information to the agency.
In the reporting year to 30 June 2012, CSIRO received 46 requests for information under the FOI Act.
The following information is provided in compliance with section 8 of the FOI Act:
•	the functions and powers of CSIRO are set out on page 78.
•	information about CSIRO’s procedures for external consultation can be found at www.csiro.au/SAC and www.csiro.au/FAC
•	CSIRO holds the following categories of documents:
–	corporate records including documents relating to government, policy, finance, personnel, business development, commercialisation, communication, real property, intellectual property and education
–	business unit records including documents relating to scientific research and technology transfer
•	members of the public may obtain access to scientific and technical publications from CSIRO PUBLISHING (www.publish.csiro.au) and the ePublish repository (https://publications.csiro.au). CSIRO administrative manuals are available from the FOI Officer.
Part V of the FOI Act confers a right to request CSIRO to amend a document to which lawful access has been granted, where the applicant claims that information in the document:
•	relates to his or her personal affairs
•	is incomplete, incorrect, out-of-date or misleading
•	has been used, is being used, or is available for use by the agency or Minister for an administrative purpose.
In the reporting year to 30 June 2012, CSIRO received no requests for amendments of personal information under the FOI Act.
Information Publication Scheme
CSIRO is required to publish information to the public as part of the Information Publication Scheme (IPS). This requirement is in Part II of the FOI Act and has replaced the former requirement to publish a section 8 statement in an annual report. CSIRO displays on its website a plan showing what information it publishes in accordance with the IPS requirements.
Archives, privacy, administrative decisions 
CSIRO maintains an archives collection which includes records dating from the establishment in 1926 of the Council for Science and Industrial Research, the predecessor of CSIRO. Certain CSIRO records are held by Australian Archives. Disposal arrangements for CSIRO records are made in accordance with the provisions of the Archives Act 1983. Access to records over 20 years old is provided in accordance with that Act.
The Privacy Act 1988 provides for Information Privacy Principles and National Privacy Principles. During 2011–12, the Office of the Australian Information Commissioner did not undertake any investigations under section 36 of the Privacy Act 1988 in relation to CSIRO.
The Administrative Decisions (Judicial Review) Act 1977 (ADJR Act) enables a person aggrieved by certain classes of administrative decisions made by Australian Government agencies, including CSIRO, to obtain reasons for or to challenge those decisions. During 2011–12, CSIRO received no challenges or requests for statements of reasons under the ADJR Act.
Judicial Decisions
During 2011–12, there were no judicial decisions or decisions of administrative tribunals that have had, or may have, a significant impact on the operations of CSIRO.
Reviews by outside bodies
During 2011–12, there were no reports on the operations of CSIRO by the Auditor-General
(other than the report on the financial statements), a Parliamentary Committee or the Commonwealth Ombudsman.
Contact
All enquiries under the above legislation (including FOI requests) should be directed to:
FOI and Privacy Officer
CSIRO, PO Box 225, Campbell ACT 2602
t	02 6276 6123
f	02 6276 6437
e	rosemary.caldwell@csiro.au

Appendix 3: Consultancy services
The CSIRO engages consultants where it lacks specialist expertise or when independent research, review or assessment is required. Consultants are typically engaged to investigate or diagnose a defined issue or problem; carry out defined reviews or evaluations; or provide independent advice, information or creative solutions to assist in the CSIRO’s decision-making.
Prior to engaging consultants, the CSIRO takes into account the skills and resources required for the task, the skills available internally, and the cost-effectiveness of engaging external expertise. The decision to engage a consultant is made in accordance with the Commonwealth Procurement Guidelines (CPGs), CSIRO’s procurement policy and other relevant internal policies.
CSIRO’s policy on selection and engagement of consultants is based on the principles of:
•	value for money 
•	open and effective competition 
•	ethics and fair dealing 
•	accountability and reporting 
•	national competitiveness and industry development 
•	support for other Australian Government policies. 
These principles are included within CSIRO’s Procurement Policy and Procedures.
Tables 5.1, 5.2 and 5.3 summarise the consultancies let and the annual spend, the reason for the consultancy and the procurement method. All values include goods and services tax.
Table 5.1: Annual spend on consultancies
Year	Spent
$	Let
$
(estimated whole of life)	
2011–12	 1,621,697	1,096,277	
2010–11	1,845,670	1,917,497	
2009–10	1,249,355	2,282,903	
Table 5.2: Consultancies 2011–12 – Summary by reason code
Category Code	Reason for Consultancy	2011–12 (to 30 June 2012)	
		Number of Consultancies	Value
$	
IS	Need for independent study/evaluation	9	378,818 	
PA	Need for professional assistance to manage and facilitate change and its consequence	1	75,450	
SS	Specialist skills were not otherwise available	5	642,009	
Total		15	1,096,277 	
Table 5.3: Summary by procurement method code
Category Code	Procurement Method	2011–12 (to 30 June 2012)	
		Number of Consultancies	Value
$	
OT	Tenders sought from the market place (Request for Proposal, Request for Tender, Expressions of Interest).	0	-	
PM	An existing panel member – this category includes standing offers, common use arrangements and approved supplier panels.	4	151,800	
ST	Tenders being sought from suppliers who have pre-qualified through some form of previous competitive process.	0	-	
RQ	Purchasing thresholds consistent with CSIRO’s minimal standards.	2	47,366	
EX	Exemption arrangement such as sole supplier, pre-eminent expertise or urgency and/or practicality.	9	897,111	
Total	 	15	1,096,277	

Appendix 4: Science and Industry Endowment Fund Annual Report 2011–12
As the recipient of funds from CSIRO’s successful wireless local area network (WLAN) technology, the Science and Industry Endowment Fund (SIEF) has taken seriously its responsibility to grow and leverage those funds, to ensure that the benefits to Australian science and the Australian community are maximised. In times of economic downturn, the wisdom of setting aside funds to ensure that national challenges can be addressed by the best science teams in Australia becomes even more apparent. As most sectors of the Australian community, public and private, come under increasing financial pressures, SIEF has been successful in continuing to implement its strategic goals and expand its programs through the financial stewardship of the Fund.
In reflecting on the Fund’s activities over the past twelve months, I have been reminded of the faith invested in the Fund by Australians since its establishment in 1926. The government of the day expressed that faith as follows:
‘[Scientists] with reputations to uphold can generally be trusted to rise above the petty considerations which so often influence other people. I am prepared to trust them with sums of money, believing that they will use it in the best interests of humanity.’
It has been my endeavour, in partnership with the esteemed members of the Fund’s Advisory Council and Expert Panel, to uphold that historic ideal, and it is my pleasure to report on how this has been achieved in the foregoing year. 
Use of investment proceeds
The availability of $10 million of investment proceeds derived from the Fund’s capital has enabled me to create an entirely new program responding to a need to invest in Australian Synchrotron Science. The program fills a gap in the National Innovation System by providing access for Australian Publicly Funded Research Agencies to the Australian Synchrotron and forms part of a co-ordinated funding effort that includes the government and university sectors. 
Round 4 of SIEF’s Research Projects program, currently in the process of selection, has been supplemented by $4 million of investment proceeds to ensure that sufficient funds are available to appropriately support all meritorious proposals. The Australian Synchrotron Science program and extension of the Research Projects program are examples of the tangible benefits for Australian science that have arisen by virtue of prudent investment of SIEF’s capital. 
The Fund also continues its support of the CREativity in Science and Technology (CREST) program out of the investment proceeds derived from the original 1926 appropriation of 100,000 pounds. 
Leveraged funds
Equally important as prudent financial investment has been my determination to ensure that SIEF funds are used to attract additional funding for science from other sources. 
For example, SIEF pledged $4 million of cash funding for the eReefs project, designed to provide tools for scientists and policy-makers with respect to our unique national resource, the Great Barrier Reef. This pledge was made conditional on the project securing additional support from other sources, and this approach resulted in the project attracting an additional $3.5 million. 
Another SIEF-funded project, investigating stem cells in relation to human blood, has enabled two of the collaborators, CSIRO and the Walter and Eliza Hall Institute, to direct resources to a further project investigating breast tissue stem cells. This is another example of the many ways in which SIEF funding has had a multiplying effect on Australian science.
It is gratifying that SIEF-funded projects, such as the Australian Imaging, Biomarkers and Lifestyle (AIBL) study, have used access to the SIEF funding to catalyse additional investment, including $8 million of industry funds from global healthcare and pharmaceutical companies; and $4 million in grants from federal, state and international funding agencies. 
Investing in Australia’s science future
In addition to addressing a range of national challenges through targeted research projects, SIEF has continued to invest in Australia’s science future through a variety of scholarships and fellowships. At Parliament House, Canberra, in August 2011, recipients of those inaugural scholarships and fellowships, and the new SIEF-funded CSIRO Macquarie University Chair in Wireless Communications, Professor Stephen Hanley, were honoured. At that event, Senator the Hon Kim Carr, then Minister for Innovation, Industry, Science and Research, noted the current challenges to the Australian economy afforded by the strong Australian dollar, and highlighted our nation’s history of thriving on ideas. The ability to harness this quality and to work with the best and the brightest around the world has been a unifying theme for the history of SIEF since 1926, and today’s economic conditions make this enterprise more relevant than ever. 
Another means by which SIEF intends to invest in Australia’s science future is through its research infrastructure program. The Fund is actively investigating a number of Australian research infrastructure investments to shore up the future of Australian science. In this endeavour, we are honouring the conviction of the Australian parliament at the establishment of the Fund in 1926:
‘Money expended in fostering scientific research, and in the accumulation of scientific information, is well spent’.
Advisory Council, Expert Panel and Undergraduate Degree Panel
SIEF is guided by an Advisory Council, Expert Panel and Undergraduate Degree Panel of eminent persons, all offering their expertise and judgment to SIEF pro bono, see page 168. I thank the members of these bodies for their guidance and support throughout the year, and their embodiment of the finest ideals to which the founders of SIEF aspired.
Advisory Council	Expert Panel	Undergraduate Degree Panel	
Prof Alan Robson (Chair)	Prof Tom Spurling	Prof Margaret Sheil (Chair)	
Prof Tom Spurling	Dr Ezio Rizzardo	Prof David Symington	
Dr Ezio Rizzardo	Prof Oliver Mayo	Dr Terry Lyons	
Prof Margaret Sheil	Emeritus Prof John McKenzie		
Mr Nigel Poole	Prof Elaine Sadler		
	Dr Trevor Powell		
In conclusion
It is a source of pride that in 2011–12, SIEF has continued to fulfil the aspirations of its forebears, by demonstrating that funds invested in science is indeed money well spent. Whether the value is judged by the outcomes of the science itself, or the inspiration it provides to others to join with SIEF in investing in science, as Trustee of SIEF I look forward to a continuation of achieving great outcomes for Australian science, and the community it serves, in the year ahead. 
Dr Megan Clark
Trustee SIEF
SIEF Statements 
not available

Appendix 5: Research group structure
Energy 
Divisions
Earth Science and Resource Engineering
Energy Technology
Portfolios
Advanced Coal Technology
Energy Transformed National Research Flagship
Petroleum and Geothermal
Wealth from Oceans National Research Flagship
Environment 
Divisions
Ecosystems Sciences
Land and Water
Marine and Atmospheric Research
Portfolios
Biodiversity
Climate Adaptation National Research Flagship
Marine and Atmospheric Research
Water for a Healthy Country National Research Flagship
Ecosystems Sciences 
Facilities and Collections
Australian National Fish Collection
Australian National Wildlife Collection
Marine National Facility 
Food, Health and Life Science Industries
Divisions
Food and Nutritional Sciences
Livestock Industries
Plant Industry
Portfolios
Food Futures National Research Flagship
Food and Nutritional Sciences
Livestock Industries
Plant Industry 
Preventative Health National Research Flagship
Sustainable Agriculture National Research Flagship
Transformational Capability Platform
Transformational Biology
Facilities and Collections
Australian Animal Health Laboratory
Australian National Herbarium
Australian National Insect Collection
Information Sciences
Divisions
Astronomy and Space Science
ICT Centre 
Mathematics, Informatics and Statistics
Portfolios
Astronomy and Space Sciences
Digital Technologies and Services
Transformational Capability Platform
Computational and Simulations Sciences
Sensors and Sensor Networks
Facilities and Collections
Australia Telescope National Facility
Canberra Deep Space Communication Complex
Manufacturing, Materials and Minerals 
Divisions
Materials Science and Engineering
Process Science and Engineering
Portfolios
Future Manufacturing National Research Flagship
Minerals Down Under National Research Flagship
Materials Science and Engineering
Transformational Capability Platform
Advanced Materials