Appendix 1: Service charter

In summary:

• We believe our customers and partners are essential to our success.
• We maintain relevance in our work through input from the public, government, industry and the research community.
• We communicate with our customers in a courteous, helpful and professional manner.
• We respect customer confidentiality.
• We evaluate our services to ensure the highest standards.

Our full service charter is available at: Service Charter.

CSIRO welcomes feedback on its performance. Contact the CSIRO officer with whom you have been dealing or CSIRO Enquiries, who can direct your feedback to the relevant person:

Private Bag 10, Clayton South VIC 3169
t 1300 363 400
e csiroenquiries@csiro.au