New video-streaming technology is helping parents stay connected with their premature babies during extended hospital stays.

Additional Resources

Developed by telemedicine researchers at Australia’s national science agency CSIRO, the technology lets parents watch live video of their babies using a mobile phone app.

The technology is being trialled at The Townsville Hospital inside their neonatal intensive care unit.

Samantha Hayden, mother to pre-term twins Zachary and Sebastian who have spent the first weeks of their lives in The Townsville Hospital’s neonatal intensive care unit, has been trialling the video-streaming app and said she loves being able to see her boys whenever she wants.

“If I get up in the middle of the night, I can turn on my phone and see my boys wriggling and moving,” Ms Hayden said. “I’m immediately reassured.”

CSIRO’s Australian e-Health Research Centre CEO Dr David Hansen said the technology aimed to help parents who were often faced with the difficult reality of having to leave their baby behind in hospital when they returned home.

“This affordable solution has been engineered with privacy and security features and uses the mobile phones families already have – which makes the technology widely accessible.”

Dr Hansen said this solution was one of a wave of digital health technologies being developed to revolutionise healthcare in Australia.

“While all Australians will benefit from digital health technologies, their ability to provide equity of access to health services for rural and remote Australia will be profound.”

Once the app is installed on the parent’s phone, they are able to securely log in and watch a live-streaming video of their baby in his or her cot in the NICU.

The Townsville Hospital’s neonatal specialist Dr Yoga Kandasamy said of the 900 babies treated annually in the NICU, about a third were from regional and remote parts of north and north-west Queensland.

“These babies are often with us for many months,” Dr Kandasamy said.

“Parents have only two choices: uproot and move to Townsville, or become temporarily separated from their babies.”

More than 35 parents have used the app to stay connected with their babies while in care since the trial started at The Townsville Hospital in early 2018. The Townsville Hospital will be analysing trial data to explore whether the technology helped with parent-infant attachment and helped reduce parents’ worry.

Once the trial is complete, CSIRO is hoping to make the technology generally available.

Download video interviews, B-roll and images

Hear our news first

Want to hear our news as it happens, and be the first to see our most exciting stories? Subscribing to our news releases and newsletters including Snapshot will give you the latest info.


  • Trial participant Samantha Hayden, with her pre-term twins Zachary and Sebastian

    Trial participant Samantha Hayden, with her pre-term twins Zachary and Sebastian

    Download image
  • two premature babies in a crib in hospital

    Zachary and Sebastian will be spending Christmas at The Townsville Hospital but still connected with family through a new video-streaming app developed by CSIRO

    Download image
  • Samantha Hayden, Dr David Hansen from CSIRO and Michelle Evans from The Townsville Hospital
  • Trial participant Samantha Hayden, with her pre-term twins Zachary and Sebastian

    Trial participant Samantha Hayden, with her pre-term twins Zachary and Sebastian

    Download image

Additional information

About the trial

The project is a research collaboration between The Townsville Hospital and Health Service’s (THHS) Neonatal Specialist Dr Yoga Kandasamy and Neonatal Nurse Educator Michelle Evans, James Cook University’s Dr Meegan Kilcullen and Prof Ian Atkinson, and Prof Yogesan Kanagasingam and Senior Software Engineer Janardhan Vignarajan from CSIRO’s Australian e-Health Research Centre. THHS provided funding via a SERTA grant, and Optus donated 10 mobile phones and data for the trial.

News release contact

Sian Stringer

Communication Advisor

Contact us

Your contact details
0 / 100
0 / 1900
You shouldn't be able to see this field. Please try again and leave the field blank.

For security reasons attachments are not accepted.