Through measuring and modelling the minerals industry’s social licence to operate we can develop benchmarks for social performance and allow stakeholders to engage with each other on the issues that matter.

The challenge

Building mutual trust between community and industry

Our social research helps to uncover the issues in communities.

In Australia, community concerns strongly influence the way the minerals industry operates and how governments regulate it.

The industry is required to fulfil its formal regulatory conditions (its licence to mine) as well as taking into consideration these community concerns (its social licence to operate).

We are conducting research to understand what it means to hold a social licence in the Australian minerals industry.

This work aims to assist industry, communities and government to understand what constitutes a social licence in Australia and support relationships between these stakeholders built on mutual trust.

Our response

Social research providing insight into issues

With our decades of experience working alongside industry  partners, and recognised expertise in conducting social research, we are able to define benchmarks for the social performance of the minerals industry and allow industry stakeholders to engage with each other on the issues that matter.

Our industry knowledge and scientific skills in measuring and modelling 'social licence' is able to show industry where to invest to develop genuine, trust based relationships with community stakeholders.

We have measured and modelled the critical elements of social licence, demonstrating:

  • as stakeholder expectations and experiences of mining impacts converge, acceptance and approval of an operation increases
  • trust plays a critical role in facilitating a social licence to operate.

Interested in this solution for your organisation?

We offer services and contract-based research to clients in business, industry and government.

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