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24 November 2020 News Release

With companies increasingly using AI for decision making in everything from pricing to recruitment, Addressing the problem of algorithmic bias explores how these decision-making systems can result in unfairness.

The technical paper also offers practical guidance for companies to ensure that when they use AI systems, their decisions are fair, accurate and comply with human rights.

The paper, a first-of-its-kind in Australia, is the result of a collaboration between the Australian Human Rights Commission and Gradient Institute, Consumer Policy Research Centre, CHOICE and CSIRO’s Data61.

"Human rights should be considered whenever a company uses new technology, like AI, to make important decisions," said Human Rights Commissioner Edward Santow.

"Artificial intelligence promises better, smarter decision making, but it can also cause real harm. Unless we fully address the risk of algorithmic bias, the great promise of AI will be hollow."

Algorithmic bias can arise in many ways. Sometimes the problem is with the design of the AI-powered decision-making tool itself. Sometimes the problem lies with the data set that was used to train the AI tool. It often results in customers and others being unfairly treated.

"The good news is that algorithmic biases in AI systems can be identified and steps taken to address problems,” said Bill Simpson-Young, Chief Executive of Gradient Institute.

"Responsible use of AI must start while a system is under development and certainly before it is used in a live scenario. We hope that this paper will provide the technical insight developers and businesses need to help their algorithms operate more ethically."

"Effective enforcement and strong protections are needed for Australian consumers, who expect their data to be used fairly," said Lauren Solomon, CEO of the Consumer Policy Research Centre.

"Businesses should ensure the lawful and responsible use of the decision-making tools they use and this new technical paper highlights why that is so important."

"Businesses should proactively identify human rights and other risks to consumers when they’re using artificial intelligence systems," said Erin Turner, Director of Campaigns at CHOICE.

"Good businesses go further than the bare minimum legal requirements. They think about consumer outcomes at every step to ensure they act ethically and that they retain the trust of their customers."

"Organisations need to take a responsible approach to AI," said Jon Whittle, Director at Data61, the data and digital specialist arm of Australia’s national science agency, CSIRO.

"This includes the rigorous design and testing of the algorithms and datasets, but also of software development processes as well as proper training in ethical issues for technology professionals. This technical paper contributes to this critically important area of work and complements well other initiatives such as Data61's AI Ethics Framework."

Using artificial intelligence to make decisions: Addressing the problem of algorithmic bias is available to read and download on the Commission’s website here


An infographic demonstrating the actions that can be taken to reduce unfairness in AI systems, and the considerations that need to be given to each action.

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