FAQ: CSIRO Supplier Portal
If you have a purchase order from prior to 29 March 2023 (starting with 4000xxxxx), then this purchase order will not be in the new CSIRO Supplier Portal (SAP Ariba). Please send invoices against these purchase orders to email@example.com.
If you receive a SAP Ariba notification, for a purchase order starting with #4600xxxxxx, then you will need to select the blue 'Process order' button and then 'Create new account' (if you don’t already have one for CSIRO). This ensures the correct linkage of your account.
See our Supplier Purchasing Guide for more detailed help.
You can then view purchase orders and create and submit invoices through the portal. If you wish to manage your own data, please email firstname.lastname@example.org to request a registration invitation be sent to you.
Follow the steps provided by SAP Ariba Preventing Duplicate (Ariba Network Identification Number (ANIDS) video.
Once a CSIRO team member lets us know you are a supplier, we will initiate your set up in the new CSIRO Supplier Portal (SAP Ariba).
You will then receive an email invitation (check your spam folder) to:
- create your SAP Ariba account, and
- complete a registration questionnaire to link you to our CSIRO Supplier Portal.
You must complete both parts, within seven days. You are then fully registered and can view purchase orders, create and submit invoices, and manage your own data through the portal.
See our Supplier Registration Guide for help.
Follow these steps for prompt payment:
- You receive a SAP Ariba purchase order from us, via email notification and in the portal.
- You log in to the portal and view your purchase order (you may need to create an account if an existing supplier, see above).
- We complete goods receipt (we may do this after we receive your invoice details).
- You create and submit your invoice details in the portal (we are no longer able to receive invoices via email or post).
- SAP Ariba reconciles purchase order, goods receipt and invoice details, and schedules payment.
You can also check the status of your invoice in the Supplier portal.
Important note: For invoices against purchase orders raised prior to 29 March 2023 (starting with 4000xxxxx), you will need to contact us to check payment status.
If you accept credit card, we can pay you by credit card for transactions under A$5,000, without the need for SAP Ariba registration.
Otherwise yes, you will need to register on SAP Ariba.
We understand this may pose challenges if you are a small supplier. Our Supplier Registration Guide provides step-by-step guidance, or you can contact our Payment Support Centre for help on 1300 503 418 or email@example.com.
Most businesses will have an accounts receivable department, team or person.
It’s important you check WHO should be the person completing transaction processing on behalf of the supplier, whether clicking on purchase orders, creating a username and password or entering invoice details.
CSIRO already has contact information in our system for existing suppliers.
At the time of requesting to update contact information, or sooner, we will send the CSIRO Invitation and Registration Questionnaire to that official email address.
We accept invoices against purchase orders starting with #4000xxxxx from our old system via email to firstname.lastname@example.org
All purchase orders, starting with #4600xxxxxx, require invoicing to be submitted by suppliers in the confidential CSIRO Supplier Portal.
We recognise the diversity of Australian and International businesses and understand from time to time there may be circumstances where this the CSIRO Supplier Portal can't be accessed i.e. inconsistent internet connect in remote areas. However, in all other instances the use of our CSIRO Supplier Portal is a requirement of doing business with CSIRO.
Please watch the short video from our Chief Operating Officer, Tom Munyard, for a more detailed explanation. If you’d like to discuss it further please send an email to our team outlining why you are seeking an interim exemption from our process via email@example.com.
If an interim exception is to be made, we will respond in writing once we have considered your request.
General information and an introduction can be found on the CSIRO Supplier Portal webpage. The CSIRO Supplier Portal was launched in March 2023.
More details on the Terms and conditions for purchase of goods and/or services.
A summary of SAP Ariba, the host for the CSIRO Supplier Portal, Data Policy and Privacy Statement and relevant personal data handling is available for you to review.